Features

Everything RoutikQ does today, in plain English.

No jargon, no vaporware. Only the tools that are built, working, and in the hands of sellers.

CoreIntelligenceRoadmap
Core

On every plan - Free included.

The tools every seller needs on day one, with no upgrade required.

Multi-courier compare & book

Live rates and transit times across every integrated courier for your exact weight and pincode pair. Pick one and book in a click - no toggling tabs, no fuel-surcharge surprises at invoicing.

Free
110001 → 411001 · 0.5 kgLive
CourierTierETATotal
DelhiveryCheapestSurface2–3d₹62
DTDCSurface3–4d₹71
EkartExpress1–2d₹89
Blue DartExpress1d₹112

Order creation & bulk CSV upload

Create a single order, paste a batch, or upload thousands in one CSV. We validate every pincode and generate labels you can print in one PDF.

Free
New order
Validated
Pickup
Bengaluru, 560001
Delivery
Mumbai, 400001
Weight
0.5 kg
Payment
COD
Value
₹1,299
kaya-home_orders.csv
428 rows ready to upload
Bulk
Pincodes serviceable

Prepaid wallet & COD reconciliation

Recharge, spend, and see every rupee move through a clear passbook. COD collected on day D is remitted to your bank on your regular cycle, with a downloadable weekly statement.

Free
Wallet balanceLive
₹0
COD collected today · ₹18,240
COD remittance · Delhivery
12 Nov
+₹18,240
Shipping · booked 42 orders
12 Nov
−₹3,120
Wallet recharge
10 Nov
+₹25,000
RTO fee · 3 shipments
09 Nov
−₹186

Live shipment tracking

One tracking view for every AWB, updated in real time. Buyers see your branded tracking link - not the courier's.

Free
AWB
RTK 128 4402
In transit
  1. Stored
    12 Nov · Bengaluru Hub
  2. Picked up
    12 Nov · Bengaluru Hub
  3. 3
    Sorted
    13 Nov · Hyderabad Hub
  4. 4
    In transit
    13 Nov · Hyderabad Hub
  5. 5
    Delivered
    ETA 15 Nov · Pune

NDR management

Every failed-delivery attempt shows up in one queue with the courier's reason, so you can respond quickly and get the parcel moving again.

Free
Failed deliveries · today
3 open
DHL 8821 4402
Customer unavailable · Pune
Reattempt
EKT 9911 2210
Address incomplete · Jaipur
Fix address
BLD 1204 7781
Refused by customer · Chennai
Call buyer

Claims & escalations desk

Lost, damaged, wrongly weighed, or COD not received - one owner picks up your claim and drives it to resolution. Approved refunds land as real money, not wallet credit.

Free
Claim #C-2214
Resolved
Parcel marked delivered, buyer didn't receive it. AWB DHL 8821 4402.
10:14
On it - pulling POD from the courier and opening claim #C-2214.
10:16
Refund of ₹1,240 approved. Credited to your bank on Fri.
12:02 paid

Transparent billing

Every fuel surcharge, RTO fee, and weight slab is published up front and reflected line by line on your invoice. What you see at booking is what you pay.

Free
Invoice · Nov 08–14
RTK-INV-01204
Forward · 42 shipments₹3,120
Fuel surcharge₹468
COD fee · 18 orders₹432
RTO · 3 shipments₹198
Total payable₹0
Every fee shown at booking · zero surprises

Delivery & RTO reports

Your delivery percentage and RTO percentage, plain and clear - so you always know how your shipping is really doing.

Free
Last 7 days
Delivery performance
0%
Delivered
0%
RTO
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Intelligence

Pro & Growth - data that pays for itself.

Automation and analytics that start earning their keep the moment your volume picks up.

Seller Intelligence

We surface your single biggest RTO leak, your best and worst delivery zones, and the one action to take this week.

Growth
This week's biggest leak
You lost ₹0 to RTOs on Delhi → Bengaluru.
18 of your 42 RTOs came from one lane. Switching to Ekart Express on that pincode pair cuts RTO by an estimated 41%.
Recommended action

RTO Intelligence

Every order is scored Low / Medium / High risk before you ship - with the reasons shown, not a black-box number.

Growth
Today's orders · risk-scored
Reasons shown for every score - no black box.
Low risk
312
Prepaid · trusted pincode
Medium risk
84
COD · new buyer
High risk
21
COD · high-return pin

Smart courier recommendation

Ranked on price + speed + reliability together, so the cheapest courier that costs you an RTO doesn't win by default.

Growth
Recommended for this order
Price + Speed + Reliability
1
Ekart
Cheap + reliable on this lane
92
2
Delhivery
Fast, slightly pricier
87
3
DTDC
Higher RTO on your pincodes
71

Per-courier lane performance

See how each courier actually performs on your top lanes - delivery speed, RTO rate, and success percentage.

Growth
Top lanes · last 30 days
Bengaluru → Mumbai
via Delhivery
2.1d
96%
4%
Delhi → Kolkata
via DTDC
3.4d
88%
12%
Chennai → Hyderabad
via Ekart
1.8d
94%
6%
LaneETADeliveredRTO

Channel connect (Shopify / WooCommerce)

Connect a sales channel so orders flow straight into your shipping panel.

ProGrowth
Connected stores
kayahome.in
Shopify · syncing
Live
silkandstone.shop
WooCommerce · syncing
Live
0 orders synced this month

NDR automation

Suggested next-action pre-filled on every NDR based on the reason and history - so your team just confirms instead of typing.

ProGrowth
NDR automation
Next-action pre-filled from reason + history.
NDR raised
Customer unavailable
Suggested action
Reattempt tomorrow AM · pre-filled
One-click confirm
Reattempt scheduled
Coming soon

What we're shipping next.

Being built and prioritised by seller feedback. Not part of any current plan yet - but not far off.

  • Launching soon

    Automated NDR outreach (buyer WhatsApp / voice)

    In active development
  • Launching soon

    Weight Intelligence & weight freeze

    In active development
  • Coming soon

    Catalogue / SKU master

    In active development
  • Coming soon

    Buyer-initiated returns & exchange

    In active development
  • In design

    Shipment insurance

    In active development